FAQs

WHAT ABOUT YOUR CANCELLATION POLICY?

If you cancel at least 8 calendar days in advance of the scheduled tour date, there is no cancellation fee. If you cancel between 4 and 7 calendar days in advance of the scheduled departure time, you will be charged a 30% cancellation fee. If you cancel within 3 calendar days (72 hours) of the scheduled departure time, you will be charged a 100% cancellation fee. Payment will not be refunded for any other reason (i.e. weather, change of travel plans, illness, missed train, natural disaster, delays) within 3 days of the scheduled tour.

WHAT IT HAPPENS IN CASE OF RAIN ?
The tour goes on rain or shine. In case of heavy rain, we might decide to stop the Segway tour and proceed with a walking tour instead. Guest options on rainy days: (1) Proceed with the tour hoping for clearing weather – with the understanding that no refund or discount will be given if Segway are not ridden due to rain, or if the Segway  tour is abbreviated due to rain. OR (2) Rain check to be used the following day or at any other time, subject to availability.  The Rain check is a voucher given to client. The voucher is transferable and may be given to others to use at a future date (max 1 year) OR (3) 50% refund for client cancellation.

DO WE HAVE TO WEAR SUITABLE DRESSES  FOR SEGWAY TOURS?
It’s highly suggested to wear flat footwear that protects your feet and provides good support (NOT high-heeled shoes)

DO WE GO INSIDE THE MUSEUMS AND MONUMENTS?

  1. The Ancient Virtual Rome Walking Tours include the visit and the skip the line entrance inside the monuments as: Colosseum, Palatine, Roman Forum.
  2. The Segway Tour is a Sightseeing tour, so we do not visit the inside of monuments.

IS SEGWAY SAFE FOR PEOPLE WITH DISABILITIES?
Riders must be able to easily and quickly step on and off the Segway without assistance, which requires physical abilities similar to climbing and descending stairs without any assistance or use of a handrail. Riders need to be physically and mentally self-efficient.

IS SEGWAY SAFE FOR CHILDREN?
Segway is appropriate for virtually anyone between 16 and 70 of age, with a minimum of 145 cm (4,75 ft) of height and over 40 kilos (90 pounds) of weight. Please note that our staff will have the right to decline accepting your child without any obligation to refund you for her/his tickets.

IS THERE A PHYSICAL LIMITATION FOR THE TOUR?
Riders must be over 90 pounds (40 kilos) and less than 265 pounds (120 Kilos). Please do not carry large bags whilst on the Segway,  The use of the Segway is NOT recommended for pregnant women.